1. Eligibility for Refunds

• Wallet Refunds: Refunds can only be issued for payments made to the user's wallet that have not been used to pay for utilities or services via the application.
• Time Frame: Refund requests must be made within 1 month from the date of the original transaction.

2. Refund Process

• Request Submission: To request a refund, please contact our support team at [email protected] with your transaction details.
• Review and Approval: Our team will review your request and, if eligible, approve the refund.

3. Refund Methods and Charges

• Refund Methods: Refunds will be processed using the original payment method or credited back to the user's wallet.
• Charges: Refunds are subject to charges depending on the refund method. Fees will be communicated separately during the refund process.

4. Contact Information

• Support: If you have any questions or concerns about this refund policy, please contact us at [email protected].